How The Taste of Himalayas is capturing orders during the rush and after hours
A food truck runs with very little spare capacity. During a service rush, every person has a job. Someone is cooking, someone is packing orders, and someone is serving the queue.
For The Taste of Himalayas, a call or message can arrive at exactly the moment nobody is free to answer it. That is also when customers are most likely to ask about the menu, current location, opening hours, dietary options, or whether they can order before arriving.
Messages also arrive after the truck closes. A customer planning the next day may send a question late at night. By the time the team replies during the next shift, that customer may have chosen somewhere else.
What Aiverse built
Aiverse built one ordering assistant that works through both SMS and the website chat. Customers can text the business in the same way they would text a person. The assistant answers common questions using approved information about the menu, location, hours, availability, and ordering process.
It can collect an order, confirm the important details, and pass it into the agreed workflow for preparation or staff review. The website assistant uses the same information and follows the same rules, so the customer receives a consistent answer on either channel.
How it works day to day
During a service rush, the assistant responds while staff keep cooking and serving. It does not ask someone to stop preparing food and check the phone. Outside business hours, it can answer useful questions, collect details for a future order, and explain when the truck will next be operating.
The assistant also knows when to involve a person. Unusual requests, complaints, large catering enquiries, and questions outside the approved information are flagged for staff instead of being answered with a guess.
This keeps the experience useful without pretending every situation can be automated. Staff remain in control of the menu, availability, order rules, and any conversation needing judgement.
The operating target
The initial target is to capture 20 additional orders or useful enquiries each month that may otherwise have gone unanswered. The response target for common questions is under one minute, including during service hours and after closing.
The workflow is also targeting a 10 percent increase in order volume over the first 90 days. These are operating targets, not completed results. They will be replaced with verified conversation, order, and revenue data after the measurement period.
The practical outcome is simple: customers receive a response when they are ready to order, while the team stays focused on the food and the people standing at the truck.